Make an Appointment

Our offices are open Monday to Friday between 7am – 7pm, however our bookings staff are available 9am – 6pm. However all staff monitor form submissions both inside and outside of these hours. We do not offer engineer appointments on the weekend.

Please include as much detail as possible to ensure that we can best understand your problem at the earliest opportunity.

Always include the error code or flash sequence from Keston Legacy boilers.

Nothing on Display
Not Igniting
Overheating Message
There is a Fault Code (include below)
Low Water Pressure Message
Heating working but no hot water
Hot water but no heating
Underfloor heating not working
No Power to the system


Where can I find my Keston Boiler model number?

In most cases you can find the model on the casing of the boiler itself, usually in the top right hand corner. The photo shows a Keston C36 Combi.

If this is not available there may also be a label on the bottom of the boiler with both the serial number and model number. If your boiler is displaying an error code please make a note of this. Not all boilers have an error code display.

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