“Feedback from a happy customer”

I love to hear your views on the services we provide. It really pleases me when I receive emails such as this one below: "Dear Mandy, it was my pleasure to talk to you today. Thank you very much for your help over the phone. I just wanted to leave some feedback about your company and service for your future customers. You can use my name and contact details as a proof that I am a real person. :-) We experienced a number of  problems with our old boiler over the last three years, and used various different service companies to fix the boiler. Every time we felt that we were overcharged a...